Managed Technical Service Desk
Our service desk consists of 1st, 2nd, and 3rd level engineers with a tiered escalation structure ensuring that tickets are handled by appropriately experienced support technicians, and that tickets are escalated where necessary.
Our service management processes are built around ITIL Principles of problem, incident, and change management, with service levels determined by ticket severity and impact.
247 IT Services Limited provides a “white label” outsourced service enabling us to be recognised as your very own IT help desk. Unlike many service desks, our technicians have experience in both remote support and face-to-face on-site support. We actively rotate our technicians into customer facing on-site positions in order to familiarize themselves with the real world needs of end users. This process allows them to deliver more appropriate assistance over the phone or via remote control sessions.